Privacy Policy

Punch & Poise respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we use it and your rights.

Information We Collect

When you use our website or place an order, we may collect:

• Your name, email address and telephone number.
• Billing and delivery addresses.
• Order, return and refund information.
• Account and communication preferences.
• Messages or enquiries you send us.

Payments are handled by secure payment providers. Punch & Poise does not normally store your complete card details.

How We Use Your Information

We use your information to:

• Process and deliver orders.
• Manage payments, returns and refunds.
• Create and maintain your account.
• Provide customer support.
• Prevent fraud and protect our website.
• Improve our products and services.
• Send marketing where you have agreed to receive it.
• Meet our legal and accounting obligations.

You can unsubscribe from marketing emails at any time.

Sharing Your Information

We may share necessary information with trusted providers, including:

• Payment processors.
• Delivery and fulfilment companies.
• Brand or marketplace partners fulfilling your order.
• Email and marketing platforms.
• Professional advisers or authorities where required by law.

We do not sell your personal information.

Keeping Your Information

We keep personal information only for as long as necessary to fulfil orders, provide support and meet legal, tax or accounting requirements. Information that is no longer required will be securely deleted or anonymised.

Your Rights

You may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of certain information.
• Restrict or object to how your information is used.
• Withdraw your marketing consent.
• Request a copy of certain information.

To exercise these rights, contact us at customercare@punchpoise.com.

Children’s Privacy

Our children’s products are purchased by adults. We do not knowingly collect personal information directly from children under 13 without appropriate parental permission.

Security

We use reasonable security measures to protect your information. However, no website or online transmission can be guaranteed to be completely secure.

Complaints

If you have a privacy concern, contact us at customercare@punchpoise.com. We will investigate and respond appropriately.

Contact Us

Punch & Poise
punchpoise@gmail.com
Phone number: +_______________